Shipping policy

SHIPPING POLICY

Order fulfilment

Baby Shrimp products are made to order and fulfilled for us by our production and fulfilment partners. This helps us produce items specifically for each order rather than holding large amounts of stock.

Once your order has been placed, it will enter the fulfilment process before being dispatched.

UK delivery

Shipping charges are calculated and displayed at checkout before you complete your purchase.

The delivery estimate shown at checkout includes the available shipping information for your order. Please remember that our products are made to order, so your order requires production time before dispatch.

Delivery estimates are not guaranteed delivery dates. If you need an order for a particular occasion, we recommend ordering well in advance.

Order tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow some time for tracking information to update after your parcel has entered the carrier’s network.

Multiple-item orders

Products may occasionally be fulfilled or dispatched separately. This means an order containing several items may arrive in more than one parcel.

International delivery

International shipping availability and charges are shown at checkout for eligible destinations.

International orders may be subject to local import duties, taxes or customs charges depending on the destination. Unless expressly shown as collected at checkout, these charges are the responsibility of the recipient.

Incorrect delivery information

Please check your delivery address carefully before completing your order.

If you notice an error, contact us at hello@babyshrimp.co.uk as quickly as possible. Because orders can enter production soon after being placed, we cannot guarantee that an address or order can be changed after submission.

Delayed or missing orders

If your order appears significantly delayed or has not arrived within the expected timeframe, please contact hello@babyshrimp.co.uk with your order number and we will investigate.

Damaged or incorrect deliveries

If an item arrives damaged, faulty, misprinted or incorrect, please contact us as soon as possible. Photographs of the item and packaging may help us resolve the issue more quickly.

Please see our Return and Refund Policy for further information.

Contact

For shipping questions, contact:

Baby Shrimp
hello@babyshrimp.co.uk