Refund policy

Returns & Refunds

We hope you love your Baby Shrimp order. If something isn’t right, please contact us at hello@babyshrimp.co.uk.

Change-of-mind returns

For orders covered by UK consumer cancellation rights, you may tell us that you wish to cancel within 14 days of receiving your order. After notifying us, you have a further 14 days to return the item.

Items should be returned in their original condition. You may handle or try on an item as you reasonably would in a shop, but we may make a deduction from a refund where handling has reduced the item’s value.

Please email hello@babyshrimp.co.uk before returning anything. We will provide the appropriate return instructions and return address. Please do not send returns directly to a Printful fulfilment facility unless we specifically instruct you to do so.

Unless an item is faulty, damaged, incorrect, or we agree otherwise, the customer is responsible for the cost of returning a change-of-mind item.

Faulty, damaged or incorrect items

Please inspect your order when it arrives. If your item is faulty, damaged, misprinted, or you receive the wrong item, contact hello@babyshrimp.co.uk as soon as possible with your order number and, where helpful, photographs of the issue.

We will assess the problem and arrange an appropriate remedy. Nothing in this policy affects your statutory rights in relation to faulty, damaged or incorrectly described goods.

Personalised products

If we introduce products that are made to your specifications or clearly personalised, statutory change-of-mind cancellation rights may not apply to those products. This does not affect your rights if an item is faulty, damaged or not as described.

Exchanges

We don’t currently operate a direct exchange service. If you would like a different size or colour, contact us and we will explain the return and reorder process.

Refunds

Once we receive your return, or acceptable evidence that it has been sent where applicable, we will process any refund due to your original payment method. Refunds will be made within the time required by applicable consumer law.

Where a UK statutory cancellation right applies, we will also refund the standard outbound delivery charge where required by law. Any additional amount paid for an enhanced delivery option does not have to be refunded.

Your bank or card provider may take additional time to show the refund in your account.

Sale items

Your statutory consumer rights also apply to sale items. A discounted price does not remove your rights in relation to cancellation where applicable or faulty goods.

Contact

For any return or refund question, email hello@babyshrimp.co.uk.